J. Records

Everyone was very friendly from the front desk receptionists to the service techs. Thanks also to Chuck. We love our new 5th Wheel toy hauler! We just wish we lived closer so you could be our service department!

J. Records

J.Morrissey

This is a well operated company. Thanks for the great service and information to take the unit across to Canada!

J.Morrissey

M.W.A.

Overall, a good experience. Greg Sherrow was out and he sent me to Collin - who was very helpful. I also liked the guy completing the paperwork - he was informative and personable!

Everybody was great to work with (sales, the walk-through, service with the hitch work, finance). You seem to have a great team approach!

M. W. A.


C. Wilson

Your people were very helpful and gave me time to make up my mind on what I wanted and what worked for me.

C. Wilson

G. Walker

Dear Dave,

Thank you for taking the time to welcome me aboard and to give me comfort in knowing I'm not just a "number". Everything about your company is truly amazing - starting from the impressive inventory to my great sales person to the finishing touches of making sure I'm comfortable with the unit before leaving the lot.

This is a life-long dream come true for me - thank you for making it affordable  and also to Greg for not being a pushy salesperson, but for having the patience to teach me about the product I purchased. Phil was also great in handling the finance portion of this transaction.

I look forward to picking up my unit on Friday and I wish you a very happy and great day

 

G. Walker


The Galipeaus

Everyone was exceptionally helpful- even people who were not assisting us said "Hi" - etc...

The next purchas of RV items will definitely be through Bretz RV!

The Galipeaus

The Bowers

Exceptional Service and Extraordinary personnel.

I would recommend to anyone!

The Bowers


The Taunts

We can't just name 1 person. Matt, Dave, Tammy and Phil were all so awesome! We wouldn't change a thing. May God bless you for your kindness.

 

The Taunts

The Heers

Our Experience with Bretz RV was GREAT!

Our purchase was over the phone and everything we agreed upon was as we requested. Pictures of the unit were emailed to us by Chuck prior to arrival and Tami spent as much time as was required to learn about the unit!

The Heers


The Ogilvies

Everyone waas very helpful and courteous. We absolutely love our new boat!!!

Thank you!

The Ogilvies

The Schlauchs

Great Experience!

The Schlauchs


The MorrisFamily

We used to live in Missoula and knew you had a large inventory. We were very favorably impressed with the honesty, integrity and nice personalities of all the people we met, especially Dave. WOW! He was so courteous. No wonder you guys are doing so well!

Keep up the great work!

We'll be back - very pleasant experience and we LOVE our new RV. Thank you!

The Morris Family

The Wrights

The service guys were great! They made sure we knew how to use the trailer and hitch.

The Wrights


The Vanfossens

All of the salesmen were helpful and knew their products.

The free 2 year RV parking is a real draw for us!

The Vanfossens


The Trowbridges

The salespeople were not pushy and told us about the trailers and never forced anything on us.
The front desk people were always ready to help!

Mr. Trowbridge

I was talked to and included in everything - it was nice to have that!

Mrs. Trowbridge


Mr. Wik

For our first experience we found your staff excellent. High marks to all - especially, in particular, Ty via email and phone, the reception girls, the service department & parts department.

Nice Work!

Mr. Wik

The Pollocks

Friendly Staff!
Very Knowledgeable!
Great to work with!

The Pollocks


The Cordells

My husband and I are pretty 'tough' customers. We are business owners ourselves and can be critical of establishments. We find Bretz RV & Marine to be of the utmost quality and their dedication to high standards is reflected throughout.

We have yet to see a dealership that comes close. We look forward to our next purchase and enjoy sending customers your way!

Warm Regards
The Cordells

Mr. Guyton

Everyone was very helpful - I could not single one person out.

If I was the owner of this company I would offer free storage, free pump-outs, discounted propane....wait! - You already do that!!!!

Mr. Guyton
 

Mr. Facincani

Tracy & Mike both went out of their way to make sure all of our needs were met and anything else we needed.

I would open more than one Bretz stores in Montana and other states as well.

The customer service and customer care we receivd from Bretz was just awesome. We were treated with respect and not pressured into anything. I would recommend Bretz to all my friends and families before any other RV & Marine place.

Thanks Again!

Mr. Facincani
 

The Roches

Everyone from sales to service to business/paperwork was awesome!
Great Staff & Service!

The Roches
 


Mr. OClark

Jeff Crabtree was very helpful, but any employee I spoke to was open and helpful.

I hate to find any fault - this is an unusual service/customer oriented business, but if I had to change one thing, I would provide fresh cream for the coffee.

P.S. Thank you for the loaner car!

Mr. OClark


The Gasvodas

Mr. Bretz,
Please allow me to tell you a little story. My wife, Judy and I, are acquainted and friends with our local RV Dealer where, a few years back we bough our first RV, a 1994 Sportsman.

Judy and I don't take long trips, just a run to a lake to do a little walleye fishing. A typical trip went like this: Hook the 5th Wheel to the 3/4 ton pickup, hook the boat to the 1/2 ton pickup, head off to the lake in separate outfits and burn lots of gas. The bottom line is that we got to thinking that a small Class C motor home would better meet our needs.

So I went to my RV Dealer and told them my plan. I wanted a small RV that would pull an aluminum boat and my price range would be no more than $7,000 and my 1994 Sportsman.

While visiting my mother-in-law at the nursing home in Missoula, my wife suggested we go look at that place off of Reserve Street where all the RV's are parked. We did. We visited with Rick (a nice guy) told him what we wanted and headed home. I would check in with Rick from time to time and he assured me that he would find us something.

Then Rick left and the next time I called I was given Chuck. (I'm sure this guy could sell Dolly Parton a padded bra.) The bottom line is, we are the proud owners of a $30,000 Class B from Bretz RV & Marine and we're happy as a couple of clams!

P.S. We were treated Great! Everyone made us feel at home. We both totally enjoyed our time spent with Tami and Phil. They were very helpful. Thanks for everything!

The Gasvodas
 


TheCottens

Collin knew what I wanted and called when he found it. All employees of Bretz are "Tops"!

Tami, Shane & Claralee are knowledgeable and very helpful. I will be returning to Bretz for all my RV & Boating needs!

Excellent Crew!

The Cottens


The Randalls

Mr. Todd Green and Mr. Matt Madsen made the purchase of my new RV a very enjoyable experience! THANKS!

The Randalls
 



The Korals
Even though we bought a used boat, we were treated the same as if we bought a new boat. Thanks for that! Thanks for greeting us with a welcome and our picture on the screen in the entry way. You have Great Customer Service!

The Korals

  I wouldn't change a thing!

I drove from Spokane to Missoula because of your great service and friendly personnel.

Mr. Armstrong
 


The Edes
Buying our new coach was a great experience. We felt very comfortable with every one who assisted us. We also truly feel like the dealership wanted us to be happy customers. We are! Thanks.

The Edes


The Cuttings

The Service was Excellent!
And everybody was extremely friendly!

The Cuttings


The Pottons
You have obviously worked very hard to staff your business with very high quality people.

Everyone, from top to bottom, was great!
Keep up the good work!

The Pottons

Everyone was very helpful & courteous. There is nothing we would change.

The Sohrs


The Butterworths

Kip was Great - No Pressure.
We thought it through over night and he was ready when we arrived. We can't think of anything we'd change.

The Butterworths

Everyone was so nice! It was a pleasure to come to your clean dealership.
Special Thank You's to:
Myron West - Wonderful personality
Tami Wittmire - Very efficient and knowledgeable
John Clawson, Phil Ryan & Doug Buckler

Things we would change about the dealership: More Donuts! :-)

The Swingendorfs

Jay & Ronda Stevens IV We were very impressed by all of the helpful employees at Bretz.

Can't think of a thing that we would change! Keep up the good work!

We have shopped for a camper for at least five years and our decision to buy from Bretz was your low prices and extremely friendly staff.

Thanks so much!

From Family Motor
Coaching Magazine
December 2007
Letter to the Editor

DAVE & DORIS BAUER, F100336
FMCA Mail Forwarding

COOL FIX FROM BRETZ RV We were traveling to the FMCA convention in Redmond, Oregon, from Livingston, Montana. It was a hot, 97-degree Sunday morning and our refrigerator would not work, period. Later in the afternoon we pulled into Bretz RV & Marine in Missoula, Montana. By then it was 101 degrees outside. A salesman let us park along a fence and helped us get electricity, but no refrigerator repair. It was summer, we had no appointment, and there was a full service parking lot! On Monday morning our service writer, Shane Lane, was able to get the fridge serviced. It was a minor short in the electrical system on the kitchen slideout. After two hours in the morning, we were on the road again. Our many thanks to Shane and to Bretz RV for their service. If you’re in Missoula, give them a call.
Tommy & Tiffiny We wouldn’t change a thing! There should be more RV dealers like Bretz. Our salesperson, Todd Green, made sure we had everything we needed and introduced us to all the people who could help us with the RV. Tammy was great on our walk-through. She made sure everything worked and that we understood every part of our RV. Mike made filling out all the paperwork very easy and even gave us insurance quotes. He also went over all of our warranty work. The whole experience was great!
Jerry and Paulette Hi Phil, We wanted to let you and Ty know that we are using the heck out of that Mountaineer you sold us last August. We are presently in Alaska. We have been to Anchorage, Fairbanks, Denali National Park, and Seward. Soon to come are Kenai, Soldotna, Homer, Haines and Hoonah where we hope to do some fishing in the Icy Straight. We had our hot water fixed in Fairbanks and the extended warranty worked great.
From a Satisfied Customer, Bill & Sheila Hello Doug! We hit bad weather from Blackfoot, Idaho to Provo UT. Snow, rain, hail & wind. The new coach got a real work out! Had 300 miles of pure HELL!!! We love the coach and we are very happy. Arrived home last night with it and everyone says “Wow! Its soooo big!”. Thank you and the staff of Bretz for making our stay very comfortable and also through all the transactions. Your tech, James, is very efficient and knowledgeable. He was a great help to us. We have and will continue to pass the word about you Doug and Bretz RV & Marine. Thanks to everyone.
Glenn Dear Mr. Bretz,
We recently purchased a 2007 Newmar Dutch Star tag axle from you (this one was a Factory Delivery). Previously, we purchased a 2005 Dutch Star from Bretz RV and also, on this recent deal, we had a camper/truck trade-in.

On all of our dealings with Bretz RV, Rick Joos was our sales person. We have purchased many autos and RVs over the years and Rick is the most talented, honest and dependable sales person we’ve ever encountered! Rick followed our deals from beginning to end, to include follow-up calls and always making himself available to answer any of our questions. Rick is the Best of the Best.

He also has a monthly Newsletter he sends out to his customers. Because of Rick and the superb reputation of Bretz RV, we will always look to Bretz first for all our RV needs!

Also, I would like to thank Claralee, who personally called me to let us know the MSOs came in from Newmar when Newmar was running a little behind getting those out.

Thanks to Claralee and her outstanding relationship with Bennett Law Office, she made sure our paperwork got their as quickly as possible. It’s folks like Rick and Claralee that build the outstanding reputation that Bretz RV & Marine has throughout the Industry. Thanks Again!

Edward & Sandy Dan was very helpful, always had a smile, he is a very nice person! We wouldn’t change one thing about the company. Very nice people –all of them.
Larry Several people, especially Tye and Tammy – (everyone), was very helpful! I wouldn’t change a thing!
Ed & Larky We traveled from Southern California due to the price. We were extremely impressed with the quality, professionalism and “human touch”. - Excellent experience and we will spread the word.
Patricia & Emelio It was a pleasure doing business and working with everyone at Bretz RV. The entire staff was polite, professional, courteous, attentive, patient and over-all a delight to deal with. We wouldn’t change a thing. Everything was taken care of for us expediently and efficiently.
Donna Thank you for everything. I will be back.
Earl Hopefully I never need service, but if I do, I hope it is as good as sales!
Karen Employees are always professional and offer excellent customer service. Thank You.
Theodore My experience was great from the sales person, to the financial, to parts and service, to walk-thru. I would definitely recommend and do again.
JC One of the best buying experiences I have ever had. Thanks!!
  Everyone was very helpful, and very helpful in all areas. The best service on any RV we have ever had. Your service department and techs were very good and the new coach check was excellent! Overall experience with Bretz has been very good. I have been dealing with you for 6 years.

 

 Monday, October 06, 2008 Customer Feedback   Login