Mr. Bretz,
Please allow me to tell you a little story. My wife, Judy and I, are acquainted and friends with our local RV Dealer where, a few years back we bough our first RV, a 1994 Sportsman.
Judy and I don't take long trips, just a run to a lake to do a little walleye fishing. A typical trip went like this: Hook the 5th Wheel to the 3/4 ton pickup, hook the boat to the 1/2 ton pickup, head off to the lake in separate outfits and burn lots of gas. The bottom line is that we got to thinking that a small Class C motor home would better meet our needs.
So I went to my RV Dealer and told them my plan. I wanted a small RV that would pull an aluminum boat and my price range would be no more than $7,000 and my 1994 Sportsman.
While visiting my mother-in-law at the nursing home in Missoula, my wife suggested we go look at that place off of Reserve Street where all the RV's are parked. We did. We visited with Rick (a nice guy) told him what we wanted and headed home. I would check in with Rick from time to time and he assured me that he would find us something.
Then Rick left and the next time I called I was given Chuck. (I'm sure this guy could sell Dolly Parton a padded bra.) The bottom line is, we are the proud owners of a $30,000 Class B from Bretz RV & Marine and we're happy as a couple of clams!
P.S. We were treated Great! Everyone made us feel at home. We both totally enjoyed our time spent with Tami and Phil. They were very helpful. Thanks for everything!
The Gasvodas
The Roches
Everyone from sales to service to business/paperwork was awesome!
Great Staff & Service!
The Roches
Dan was very helpful, always had a smile, he is a very nice person! We wouldn’t change one thing about the company. Very nice people –all of them.
Edward & Sandy
The Pollocks
Friendly Staff!
Very Knowledgeable!
Great to work with!
The Pollocks
It was a pleasure doing business and working with everyone at Bretz RV. The entire staff was polite, professional, courteous, attentive, patient and over-all a delight to deal with. We wouldn’t change a thing. Everything was taken care of for us expediently and efficiently.
Patricia & Emelio
Everyone was very helpful & courteous. There is nothing we would change.
The Sohrs
COOL FIX FROM BRETZ RV We were traveling to the FMCA convention in Redmond, Oregon, from Livingston, Montana. It was a hot, 97-degree Sunday morning and our refrigerator would not work, period. Later in the afternoon we pulled into Bretz RV & Marine in Missoula, Montana. By then it was 101 degrees outside. A salesman let us park along a fence and helped us get electricity, but no refrigerator repair. It was summer, we had no appointment, and there was a full service parking lot! On Monday morning our service writer, Shane Lane, was able to get the fridge serviced. It was a minor short in the electrical system on the kitchen slideout. After two hours in the morning, we were on the road again. Our many thanks to Shane and to Bretz RV for their service. If you’re in Missoula, give them a call.
DAVE & DORIS BAUER
We traveled from Southern California due to the price. We were extremely impressed with the quality, professionalism and “human touch”. - Excellent experience and we will spread the word.
Ed & Larky
Mr. Bretz,
Please allow me to tell you a little story. My wife, Judy and I, are acquainted and friends with our local RV Dealer where, a few years back we bough our first RV, a 1994 Sportsman.
Judy and I don't take long trips, just a run to a lake to do a little walleye fishing. A typical trip went like this: Hook the 5th Wheel to the 3/4 ton pickup, hook the boat to the 1/2 ton pickup, head off to the lake in separate outfits and burn lots of gas. The bottom line is that we got to thinking that a small Class C motor home would better meet our needs.
So I went to my RV Dealer and told them my plan. I wanted a small RV that would pull an aluminum boat and my price range would be no more than $7,000 and my 1994 Sportsman.
While visiting my mother-in-law at the nursing home in Missoula, my wife suggested we go look at that place off of Reserve Street where all the RV's are parked. We did. We visited with Rick (a nice guy) told him what we wanted and headed home. I would check in with Rick from time to time and he assured me that he would find us something.
Then Rick left and the next time I called I was given Chuck. (I'm sure this guy could sell Dolly Parton a padded bra.) The bottom line is, we are the proud owners of a $30,000 Class B from Bretz RV & Marine and we're happy as a couple of clams!
P.S. We were treated Great! Everyone made us feel at home. We both totally enjoyed our time spent with Tami and Phil. They were very helpful. Thanks for everything!
The Gasvodas
Dear Mr. Bretz,
We recently purchased a 2007 Newmar Dutch Star tag axle from you (this one was a Factory Delivery). Previously, we purchased a 2005 Dutch Star from Bretz RV and also, on this recent deal, we had a camper/truck trade-in.
On all of our dealings with Bretz RV, Rick Joos was our sales person. We have purchased many autos and RVs over the years and Rick is the most talented, honest and dependable sales person we’ve ever encountered! Rick followed our deals from beginning to end, to include follow-up calls and always making himself available to answer any of our questions. Rick is the Best of the Best.
He also has a monthly Newsletter he sends out to his customers. Because of Rick and the superb reputation of Bretz RV, we will always look to Bretz first for all our RV needs!
Also, I would like to thank Claralee, who personally called me to let us know the MSOs came in from Newmar when Newmar was running a little behind getting those out.
Thanks to Claralee and her outstanding relationship with Bennett Law Office, she made sure our paperwork got their as quickly as possible. It’s folks like Rick and Claralee that build the outstanding reputation that Bretz RV & Marine has throughout the Industry. Thanks Again!
Glenn
Several people, especially Tye and Tammy – (everyone), was very helpful! I wouldn’t change a thing!
Larry
Dan was very helpful, always had a smile, he is a very nice person! We wouldn’t change one thing about the company. Very nice people –all of them.
Edward & Sandy
The Cordells
My husband and I are pretty 'tough' customers. We are business owners ourselves and can be critical of establishments. We find Bretz RV & Marine to be of the utmost quality and their dedication to high standards is reflected throughout.
We have yet to see a dealership that comes close. We look forward to our next purchase and enjoy sending customers your way!
The Cordells
The Morris Family
We used to live in Missoula and knew you had a large inventory. We were very favorably impressed with the honesty, integrity and nice personalities of all the people we met, especially Dave. WOW! He was so courteous. No wonder you guys are doing so well!
Keep up the great work!
We'll be back - very pleasant experience and we LOVE our new RV. Thank you!
The Morris Family
One of the best buying experiences I have ever had. Thanks!!
JC
We wouldn’t change a thing! There should be more RV dealers like Bretz. Our salesperson, Todd Green, made sure we had everything we needed and introduced us to all the people who could help us with the RV. Tammy was great on our walk-through. She made sure everything worked and that we understood every part of our RV. Mike made filling out all the paperwork very easy and even gave us insurance quotes. He also went over all of our warranty work. The whole experience was great!
Tommy & Tiffiny
The Service was Excellent! And everybody was extremely friendly!
The Cuttings
The Butterworths Kip was Great - No Pressure.
We thought it through over night and he was ready when we arrived. We can't think of anything we'd change.
The Butterworths
Collin knew what I wanted and called when he found it. All employees of Bretz are "Tops"!
Tami, Shane & Claralee are knowledgeable and very helpful. I will be returning to Bretz for all my RV & Boating needs!
Excellent Crew!
TheCottens
Buying our new coach was a great experience. We felt very comfortable with every one who assisted us. We also truly feel like the dealership wanted us to be happy customers. We are! Thanks.
The Edes
We traveled from Southern California due to the price. We were extremely impressed with the quality, professionalism and “human touch”. - Excellent experience and we will spread the word.
Ed & Larky
You have obviously worked very hard to staff your business with very high quality people.
Everyone, from top to bottom, was great!
Keep up the good work!
The Pottons
Mr. OClark
Jeff Crabtree was very helpful, but any employee I spoke to was open and helpful.
I hate to find any fault - this is an unusual service/customer oriented business, but if I had to change one thing, I would provide fresh cream for the coffee.
P.S. Thank you for the loaner car!
Mr. OClark
Everyone was very helpful, and very helpful in all areas. The best service on any RV we have ever had. Your service department and techs were very good and the new coach check was excellent! Overall experience with Bretz has been very good. I have been dealing with you for 6 years.
Even though we bought a used boat, we were treated the same as if we bought a new boat. Thanks for that! Thanks for greeting us with a welcome and our picture on the screen in the entry way. You have Great Customer Service!
The Korals
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AWARDS WE'VE WON!
In January of 1995, Bretz RV & Marine won the most highly coveted award in the RV industry. RVDA and RV Business magazine picked Mark Bretz and Bretz RV & Marine as the "Quality Dealer of the Year". This award is presented to only one RV dealership a year, out of a field of 3500 RV dealers nationwide. The award is based on criteria specified by the industry press and judged by a group of the dealer's peers. This was truly a humbling and exciting moment for Mark Bretz as he was presented the "Quality Dealer of the Year" award in front of several hundred of his RV business friends and associates. Click here to read the article.
In February of 1995 Bretz RV & Marine was awarded "Platinum Dealer Status" from Mercury Marine. We were the first dealer in the area to have achieved this status. This award is presented to dealers that have demonstrated a commitment to training sales and service personnel with the most current courses available; maintaining outstanding customer satisfaction, and sustaining a facility of the highest standards. Bretz RV & Marine has achieved the honor of being a multi year award winner of both the Fleetwood Enterprises "Circle of Excellence" and the Winnebago "Circle of Excellence" program.
For a number of years Bretz RV & Marine has been the "Number One" RV dealer in Montana, as reported by Statistical Surveys, of Grand Rapids, Michigan. Bretz RV & Marine has won many other awards over the past ten years. We want you to know about these awards, not to be boastful, but to show you our continued dedication to providing the best customer service and facility possible has paid off. Your repeat business makes it all possible and we hope to be of service to you again in the very near future.
We have earned the "Quality Dealer of the Year". We have earned "Platinum Dealer Status" and we have earned the "Circle of Excellence" year after year. The largest award we have won is the number of customers who refer their friends and neighbors to us every year. The confidence they have shown in us is the greatest achievement we could hope for. Now we want to earn your business. Give us the opportunity to earn your vote. Come and see Bretz RV & Marine for your next RV or boat purchase. Our teams commitment, to you, is to work hard for your business and treat you like a part of the family and like a good friend.
Bretz RV & Marine was recently named the Number One Dealer in Montana by Statistical Survey's Inc., for both Class 'A' motorhomes and for all motorhome sales.
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